Frequently Asked Questions

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Content:
Distribution and packaging:
May I (or my company) distribute ReGet?
Where's the user license?
What are the differences in Pro, Free and Beta versions?
What are the differences in En, Jp and Ru versions?
General issues:
I am a web-master, how can I promote ReGet?
What does it take to qualify as beta-tester?
I found a bug in ReGet. What do I do?
Connectivity issues:
How does resume in FTP work?
How does resume in HTTP work?
Why file size isn't being displayed when downloading files from FTP via Microsoft Proxy Server?
I download from FTP-server with broken downloads resume-support via proxy-server, but "ReGet" always starts download from the beginning. Why?
What is the "PASV" mode (passive mode)?
How does "Smart Rollback" work and what is it all about?
Why can't I download group of files by mask from FTP-servers sometimes?
Sometimes files I download with ReGet don't open. Why?
Using "ReGet" issues:
How do I specify a username and password in the filename of download (Download properties window)?
Why does ReGet sometimes stops downloading file at 95-99% and doesn't finish download?
When I use ALT-click in Microsoft Internet Explorer 5, nothing happens (though "Activate on ALT-click" option is checked) -- why?
Why does ReGet sometimes can't retrieve files from Web-servers, and my browser can?
I can't retrieve file from FTP-server, what should I do?
I'm using Microsoft Proxy server to connect to Internet and ReGet says: "Only Basic authentification is supported" -- what does it mean?
Can I download the whole site with ReGet?
When I try to run ReGet nothing happens - why?
Useful Tips:
How to move selected download(s) to the very top/bottom of the list (download queue) in one click?
How to get quick access to dialup properties?
How to switch splash screen off?

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Distribution and packaging:
Question:
May I (or my company) distribute ReGet?
Answer:
The short answer is "NO". The long answer is that you need author's written permission to redistribute ReGet (this includes, but not limited to publishing on www-server, ftp-server) for free or charging a fee.
We recommend you to link
http://www.reget.com/redir/redir.asp?lang=...=reget&link=pro for ReGet Pro International version
http://www.reget.com/redir/redir.asp?lang=...reget&link=free for ReGet Free International version
http://www.reget.com//redir/redir.asp?lang...=reget&link=pro for ReGet Pro Japanese version
http://www.reget.com/cgi-bin/redir.asp?lan...reget&link=free for ReGet Free Japanese version
The reason we ask you not to link the .exe file is that we want to make sure that when users download ReGet, they download the newest version, and unless you subscribe to our newsletter, we won't be able to update you when the new version is released.
If you made a review of ReGet and published it somewhere, please let us know.
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Question:
Where's the user license?
Answer:
You can find it in the ReGet directory under the name "license.txt".
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Question:
What are the differences in Pro, Free and Beta versions?
Answer:
ReGet will go commercial. ReGet 1.5 will be shipped in new flavours.
ReGet Free
You can use it for free for 30 days. Then it suggests you to register and if you don't ReGet starts to show banners (if you don't mind against ads you can continue to use it for free).
ReGet Pro
The full-featured version of ReGet. For $20 fee.
ReGet Beta
Please refer to the beta-testing question for details.
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Question:
What are the differences in En, Jp and Ru versions?
Answer:
International version of ReGet 1.5 has more than 16 languages (full list of languages you can find on our download page). However there are separate distributives for versions wich have English, Japanese and Russian languages only.
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General issues:
Question:
I am a web-master, how can I promote ReGet?
Answer:
If you want to make lives of your users easier or just link ReGet from your page, please place ReGet button (shown on the left) on your pages. The HTML-code for it is shown below. Other buttons and banners with their HTML-codes you can find on our partners graphics page. If you made a review of ReGet and published it somewhere, please let us know. 

<A HREF="http://www.reget.com"><IMG
SRC="http://www.reget.com/images/regetnow.gif"
WIDTH="88" HEIGHT="31" BORDER="0" VSPACE="7"
ALT="Download ReGet now!"></A>

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Question:
What does it take to qualify as beta-tester?
Answer:
We have stopped wide beta-testing program. Some selected users/testers will receive the login and password to log to the protected area of ReGet Beta Server to download the ReGet beta bits. The bug reports shall be submitted to bugreport@reget.com
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Question:
I found a bug in ReGet. What do I do?
Answer:
Please e-mail author if you encountered an error. In your mail please specify:
URL to file which you were trying to download.
Which OS are you running?
The copy of log for this download (can be copied via clipboard).
ReGet version and build numbers (can be found in Help About)
And error description.
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Connectivity issues:
Question:
How does resume in FTP work?
Answer:
Most FTP-servers support "REST nnn" command. When client passes this command to server, server sends file from the specified position. Most known server with no broken downloads resume is Microsoft IIS. To be correct, it supports "REST nnn" but requires nnn to be equal 0.
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Question:
How does resume in HTTP work?
Answer:
The special field ("Range: bytes nnn-") have to be supplied in the file request form. If WWW-server supports resume, it returns code 206 and specified part of the file. If it doesn't, it returns the whole file (as in regular request).
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Question:
Why file size isn't being displayed when downloading files from FTP via Microsoft Proxy Server?
Answer:
MS Proxy doesn't provide sizes of files from FTP. It isn't "ReGet" bug, it's a bug of MS Proxy. Also, as "ReGet" is not aware of actual file size, it cannot determine the connection breaks. So, if MS Proxy broke connection, for "ReGet" it would look like successful download.
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Question:
I download from FTP-server with broken downloads resume-support via proxy-server, but "ReGet" always starts download from the beginning. Why?
Answer:
The proxy-server might not be supporting resume (like Microsoft Proxy Server). If this is a case, you may try to use direct connection or Winsock-client.
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Question:
What is the "PASV" mode (passive mode)?
Answer:
Usually, when retrieving files over FTP, two connections are used: for commands and for data. Command-connection is set by client, data-connection is set by server. In some cases (when using firewall for instance) both connections have to be set by client. In such a cases server goes to passive mode when "PASV" command is sent from client.
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Question:
How does "Smart Rollback" work and what is it all about?
Answer:
Smart Rollback can be used only while downloading via proxy-server. When you are using proxy-server two connections are being created:  (1)  (2) 
Client <-> proxy-server <-> WWW/FTP-server
If first connection breaks no additional processing from ReGet is required.
However, when second connection breaks, proxy-server usually passes error message, adding it to the end of downloaded file. So, if you continue download, you will have this error message within the downloaded file. There are two possible solutions:

When either (first or second) connection breaks we cut off last 2Kb of downloaded file (so does GetRight). The disadvantage is that it was a first connection which broke (so, no extra-stuff is in the downloaded piece of file), so we loose 2Kb of hardly-downloaded file. Also, error messages are usually shorter than 2Kb, though it depends on the server and kind of error.
At any break, we scan last 2Kb for the error string. Author aware only of two possibilities here: "HTTP/1.x" and "<HTML>" (if you encounter any other, please e-mail the author, and he'll add it to the program). So, if we found an error message we cut it off. If we don't find it -- we consider this broke as it was first connection which failed. The disadvantages are: error message can be in the file, but it can be more than 2Kb long, the error messages can start the other way (as we expect).
Special case. Some proxy-servers (Microsoft Proxy Server for example) do not report file size when downloading from FTP-servers. So in case of error on the second connection, only way to discover it is to use "Smart rollback". In this case (when downloading via proxy-server, and file size not known, "Smart rollback" is being used ALWAYS.
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Question:
Sometimes files I download with ReGet don't open. Why?
Answer:
ReGet 1.4 had such a bug: some odd information (like data packets headers) was written into downloaded file. Please install the latest version of ReGet, the bug is fixed there.
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Question:
Why can't I download group of files by mask from FTP-servers sometimes?
Answer:
You can't use "*" and "?" in URLs to download files from FTP-server when using the HTTP-proxy.
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Using "ReGet" issues:
Question:
How do I specify a username and password in the filename of download (Download properties window)?
Answer:
You should do it like that: ftp://username:password@ftp.server.com/Di...ryName/file.zip
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Question:
Why does ReGet sometimes stops downloading file at 95-99% and doesn't finish download?
Answer:
This can only happen if you use NetSonic. This is actually NetSonic's bug. We are working closely with Web3000 (the company wchih sells NetSonic), we have tested NetSonic 2.5 BETA to find out any incompatibilities issues and this issue will be resolved in NetSonic 2.5.
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Question:
When I use ALT-click in Microsoft Internet Explorer 5, nothing happens (though "Activate on ALT-click" option is checked) -- why?
Answer:
Most likely, you have other program integrated into MSIE 5. This is the known bug in MSIE 5 -- when a few programs catch clicks in MSIE 5, only one of them is called in random. We have reported to Microsoft about this issue and it should be resolved in the next Service Pack for IE 5.
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Question:
Why does ReGet sometimes can't retrieve files from Web-servers, and my browser can?
Answer:
Most likely, the destination server is checking either "User-agent" field or "Referrer" (or both) which are being sent in HTTP-request. Try to disable "User-agent" and set "Referrer" to the page in which you found a link to the file. In most cases, ReGet can obtain the necessary "Referrer" setting from your browser, but sometimes it might not work.
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Question:
I can't retrieve file from FTP-server, what should I do?
Answer:
If you are connected to Internet thru a firewall/proxy-server, please enable "PASV mode" in the FTP settings for your download(s).
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Question:
I'm using Microsoft Proxy server to connect to Internet and ReGet says: "Only Basic authentification is supported" -- what does it mean?
Answer:
Well, it means that ReGet only supports basic authentication. In order to succesfully use ReGet with MS Proxy Server you can:
Enable basic authentication on the MS Proxy Server (if you have privileges to administrate it)
Install to your local computer the MS Proxy Winsock Client which will logon to MS Proxy server so you can use ReGet (usually, the installation routine for it can be found at: \\proxy-server-name\mspclnt\setup.exe)
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Question:
Can I download the whole site with ReGet?
Answer:
No, you can't. Perhaps this feature will be implemented in ReGet 2.0. At the present we recommend you to use Offline Exporer.
Offline Explorer is a really fine tool for downloading and viewing Websites offline. At its simplest, it lets you supply a URL and click the download button to download a page and all first-level links. At its most complex, it gives you complete control over including and excluding downloads from individual servers, folders, URLs, and pages. On large sites, even downloading first-level links can be a massive project, so building a keyword inclusion/exclusion list enables you to limit downloads to the most relevant parts of a site. In addition, you can provide megabyte and file limits for all downloads. Offline Explorer also lets you provide passwords for protected sites and schedule downloads at regular intervals. It comes with an internal browser (which requires Internet Explorer 3.0 or higher to be present on your machine), or you can view sites using any browser on your computer. Downloaded sites are stored as projects, enabling you to save and track multiple sites.
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Question:
When I try to run ReGet nothing happens - why?
Answer:
It is the known Microsoft bug described at http://support.microsoft.com/support/kb/ar...P?LNG=ENG&SA=AL . To avoid this bug the string for the following named value must contain a single valid executable name for the shell process (explorer.exe by default):

       HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
             Shell=
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Useful Tips:
Question:
How to move selected download(s) to the very top/bottom of the list (download queue) in one click?
Answer:
Press and hold the "CTRL"-key when moving download up or down to quickly move it to the very top or bottom of the queue (download list).
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Question:
How to get quick access to dialup properties?
Answer:
Press and hold the "CTRL"-key when click "Connect/Disconnect" button on the toolbar.
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Question:
How to switch splash screen off?
Answer:
Add "/NoSplash" to the filename in ReGet shortcut.
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